Quality Policy

SIDE ALUNA HOTEL QUALITY POLICY

While always aiming to improve, we work in line with our mission and vision, keep our guest satisfaction at the highest level, comply with the necessary standards and ensure that they are implemented.

OUR MISSION:

To ensure that our guests of all ages leave satisfied by providing superior service, to work by using human resources and technology in the most efficient way, to be a recommended and preferred brand.

OUR VISION:

To become a hotel chain that constantly improves our quality and grows in line with the expectations of our guests.

OUR LEGAL REQUIREMENTS

However, we comply with the laws, regulations and legislations in force in all service processes.

OUR SERVICE POLICY

We establish the relevant management systems in the name of institutionalization and ensure their implementation. We ensure that all our employees contribute to the management system with team spirit. We take advice and suggestions objectively.

We do our studies with a transparent management style. We work by adopting the facility culture within the framework of love and respect.

In our investments, we take into account the expectations of our guests and staff, and we work in a way that closely follows the technology.

GUEST SATISFACTION

We frequently measure our guest satisfaction and quality, take their feedback into account, and make the necessary improvements. We inform our guests about this and turn complaints into opportunities for ourselves.

We keep the guest satisfaction at the highest level and provide a guest-oriented work.

OUR EMPLOYEES

We constantly raise awareness of our employees in order to achieve better. We ensure the continuity of education.

We protect the human rights of our employees and ensure that they benefit from equal rights regardless of gender, language, religion and race in hiring.

Moreover, we aim to increase the employment of local people. We do not employ child labor.

FOOD SAFETY

In order to provide products that are suitable for food safety, we give priority to hygiene rules in the process from raw material purchase to presentation.

We ensure that our guests and staff are fed in accordance with food safety.

ENVIRONMENT AND SUSTAINABILITY

By using our energy resources in the most efficient way, we both save energy and protect natural resources.

We analyze our effects on the environment, perform waste separation at the source, and ensure recycling.

We try to reduce the amount of waste, and we conduct environmental activities in cooperation with our guests and employees.

We attach importance to the reduction of climate changes, the protection of the ecosystem and biodiversity, and contribute to its improvement.

SAFETY OF OUR GUESTS AND EMPLOYEES

We minimize the risks that may endanger the health of our guests and employees, ensure continuous improvement, and create a safe and healthy environment. We analyze and improve the occupational accident risks of our employees.

OUR SOCIAL RESPONSIBILITIES

We offer our guests historical and cultural activities in the region and provide information about the protection of local diversity.

The university protects local diversity and living things, we take care of our environment.

We fulfill our responsibilities to protect our children from abuse and harassment and to ensure their well-being.